International e-participation symposium
13.3.2008
Mikrospin d.o.o. attended the 2008 Symposium – Empowering citizens through technology and participation.

CRM – Customer relations management system

 

 

CRM, Customer relations management system, is an effective software solution, improving your business in every aspect and winning the hearts of your customers.


      


In today’s world of business, the CRM is necessary to keep a company running. The centre of a successful company is its customer. A complete knowledge of your users, their wishes and expectations as well as establishing long-lasting relationships – these are becoming the most important aspects of development strategies in dynamic market-oriented companies. Every contact of the customer with the company means a new opportunity and it is up to you to take it!

Why you need
a CRM:

  • to be able to deal with every customer as an individual
  • to be better than your competition
  • to gain your customers’ confidence, meet their expectations and get in touch with them.
It pays off to have satisfied customers!

 

 

 

Every CRM is an individual system, based on intensive cooperation to the client. We aim at designing a system that can be easily placed in the established processes of a company and enables integration in business information systems. With the help of modern technologies, centralized environment and information system, we develop CRM systems that include:

  • Stock Record
  • One-place data centralization
  • 24/7 Online Access
  • Orders Creating
  • Customers Record, along with customers’ data
  • Bills, Invoice and Order issuing and printing
  • Link to Accounting Programme
  • Marketing Effect Surveys
  • List of Daily Work
  • Support for up to 500 Operators
  • Reports and Statistics
   

                  

Products